FAQs
I noticed that your pictures are watermarked with your signature. Will the watermark be on the print that I purchase from you?
No way! I put the watermark on my pictures so no one can steal them and use them for personal use.
What is your return policy?
All sales are final. If there is something wrong with the print, I will reship you the same one again until you are happy with it. If you make a mistake during the placing of your order, I can't take back the print. I cannot resell it, so that is why I do not take them back. Sorry....
I don't see the size print I want. Can you get any sizes?
Yes! While I carry the most popular print sizes, every once in awhile a client wants something different. Fear not! I can get any size you want. Even poster size. If you do not see the size you want on my website, please contact me. I will make it happen.
Do you offer custom services like framed or canvas prints?
I do! I have an excellent selection of frames, and I offer gallery canvas prints. Click here for more information:
https://capecodbob.com/pages/frames-and-canvas
I don’t see my favorite Cape Cod location on your website. Do you do commissioned work?
I do! I have done many commissioned works for clients! Just contact me, and we will work out the details.
Do you have a print lab in your house?
I wish! I use a top rated print lab for my prints. I place the order with them, and then they ship it to you.
How long will it take for the print to get to me?
I send your order to the print lab usually 1-2 days after you order it. It then takes the lab 1-3 days to print it. It then ships out using expedited shipping and you will get emailed a tracking number.
Do you offer local pick-up?
I do not.
What happens if I have a problem with my order. Can you help?
I have sold hundreds of prints. Every once in awhile something happens. It could have been a defect at the print lab. The print could have been lost in the mail. Whatever it is, I want you to be happy. If anything happens, I will reship the same print, frame, or canvas out to you until you are happy.
Do you have a studio where I can visit?
Not yet! I was planning to open a studio, but COVID put things on hold. Hopefully, I will open a studio in East Dennis in the future.